Privacy Policy

1. Who we are

FIV Match is an independent matching service between patients and private fertility clinics in Romania. We are not a medical clinic and do not provide medical advice. Our role is solely to connect you with suitable clinics.

2. What data we collect

We collect the following categories of personal data through the form on our site:

• Full name
• Email address
• Phone number
• Age (range)
• City
• IVF history information
• Timeline and budget preferences
• Optional message

We also automatically collect technical data: IP address (anonymized via hash), browser type, and operating system.

3. Purpose of data processing

Your data is processed exclusively for:

• Forwarding your request to relevant partner clinics
• Enabling matching clinics to contact you
• Sending confirmation emails
• Improving our service and analyzing site traffic

4. Legal basis for processing

Data processing is based on your explicit consent, given by checking the GDPR checkbox on the form (Art. 6(1)(a) GDPR). You may withdraw consent at any time by contacting us at the email address below.

5. Who we share your data with

Your data is shared exclusively with:

• Private partner clinics in Romania, selected based on your profile
• Our technical service providers (hosting, email) that comply with GDPR standards

We do not sell, rent, or share your data with third parties for marketing purposes.

6. Data retention

Your personal data is stored for a maximum of 24 months from the date of form submission, after which it is automatically deleted. You may request early deletion at any time.

7. Your rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with ANSPDCP (Romanian Data Protection Authority)

To exercise these rights, contact us at: privacy@fivmatch.ro

8. Data security

We use appropriate technical and organizational measures to protect your data: encryption in transit (HTTPS/TLS), IP address anonymization via cryptographic hashing, restricted database access, and regular security audits.

9. International transfers

Your data may be stored on servers located in the European Union or in jurisdictions that provide an adequate level of protection, as determined by European Commission decisions.

10. Policy changes

We reserve the right to update this policy. Any changes will be published on this page with an updated date.

11. Contact

For any questions about this policy or your personal data, contact us at: privacy@fivmatch.ro